COVID Vaccine distribution

A unified patient engagement and communication platform designed for the enterprise

  • Optimize patient activation through proactive, personalized patient communication
  • Eliminate common barriers to engagement – Upfront is not an app or a portal
  • Improve health outcomes by guiding patients to necessary care
  • Securely share data in a HIPAA-compliant manner utilizing end-to-end encryption
  • Measure performance and adapt for continuous improvement using advanced analytics
  • Boost revenue and increase operational efficiencies

Personalized guidance

Personalized guidance during every step of a patient's journey

  • Patient-specific content delivered via SMS and email on a personalized landing page (microsite)
  • Not an App or a Portal (No Login or Password Required)
  • Complementary to portal & CRM
  • Connects member to all your digital & in-person services
  • Proven conversion to desired consumer action

Powerful Results

  • 80%

    Patients booked virtual or in-office visits with online tools during COVID-19

  • 80%

    Patients viewed microsite in 24-hour period upon receipt

  • 45%

    More necessary appointments booked without a phone call

How it Works

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Identify and prioritize necessary patient actions

  • Advanced personalization analytics & AI
  • Aggregated clinical and engagement data
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Unified Patient Communication & Messaging

  • Dynamically select message, language & modality (SMS, Email, IVR)
  • Throttle outreach volume relative to provider access
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Engage patients through a HIPAA compliant, dynamically created microsite

  • Leverage expertise in health literacy and health communications to deliver the most effective communication to each patient
  • Embed one-click call to action completion like scheduling functionality and collection of patient-reported outcomes
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Activation analytics enables measurement and drives improvement

  • Upfront’s managed services convert findings into actions
  • Ongoing optimization leverages engagement data to highlight new opportunities and continuous improvement

Upfront Partners with Leading Healthcare Systems

We’ve made it simple for health systems, academic medical centers and ACO’s to engage every patient with curated content that guides them to their best action.

  • Upfront Healthcare Providers
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