COVID Vaccine distribution

Vaccinate More Patients Faster and Eradicate COVID-19 ASAP!

Now is the time to communicate with your patients about the process for COVID-19 vaccine distribution. Upfront’s proven COVID-19 Vaccine Program ensures that your patients are ready to receive the vaccine as soon as it is available to them.

Modern Healthcare highlights the need for proactive vaccine communication

  • Build trust, educate patients, and reinforce your role as a trusted partner
  • Guide patients based on their personal health needs, vaccine priority, and vaccine supply
  • Deliver automated yet personalized digital content, driven by data and analytics
  • Remove the burden from front desk or other clinical staff
  • Eliminate ineffective, high cost telephone outreach

Personalized guidance

Guide patients through personalized messaging to complete the required vaccination steps at the appropriate time.

From our work with Northwestern Medicine, DuPage Medical Group, and Riverside Health System, we learned that COVID communication must start simple and early to build trust, educate patients, and reinforce your role as a credible partner.

It all starts with proactive outreach that enables patients to safely complete their vaccination through personalized communication, clear and health literate content, seamless engagement, and thorough follow up.

This turnkey program ensures fair and equitable vaccine distribution while significantly reducing the inbound call volume flooding your team.

 

Powerful Results
COVID-19 Vaccine Program Case Study

  • 482k

    Eligible patients received outreach within 5 days

  • 56%

    Response rate (65K responses in the first 8 hours of launch)

  • 62%

    Average response rate for women 60+ years-old

  • 58%

    Average response rate for men 70+ years-old

  • 52%

    Overall patient engagement

  • 2 weeks

    Rapid implementation

  • $913K

    Operational savings

  • 10,000

    New MyChart users

COVID Vaccine Patient Communication

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Pre-vaccine warm-up education

Proactive Vaccine Education (e.g. what are the vaccines and how do they work) and communication of the vaccine distribution process at your health system.

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Ready to get the vaccine

Personalized Patient Recall navigating them to the appropriate site of care with a personalized message.

3
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Follow-up for the second dose

A series of personalized reminders for patients navigating them back to the health system until they have completed their vaccine dose.

4
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Post vaccination follow-up check-in and symptom triage

A series of follow-up text messages checking in with patients, recording key symptoms that need to be tracked by your clinical teams, and guiding them to clinical resources for any additional issues.

Upfront is trusted by the top-performing healthcare providers in the world.

We’ve made it simple for health systems, academic medical centers and ACO’s to engage every patient with curated content that guides them to their best action.

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