Now is the time to communicate with your patients about the process for COVID-19 vaccine distribution. Upfront’s proven COVID-19 Vaccine Program ensures that your patients are ready to receive the vaccine as soon as it is available to them.
From our work with Northwestern Medicine, DuPage Medical Group, and Riverside Health System, we learned that COVID communication must start simple and early to build trust, educate patients, and reinforce your role as a credible partner.
It all starts with proactive outreach that enables patients to safely complete their vaccination through personalized communication, clear and health literate content, seamless engagement, and thorough follow up.
This turnkey program ensures fair and equitable vaccine distribution while significantly reducing the inbound call volume flooding your team.
Eligible patients received outreach within 5 days
Response rate (65K responses in the first 8 hours of launch)
Average response rate for women 60+ years-old
Average response rate for men 70+ years-old
Overall patient engagement
New MyChart users
Proactive Vaccine Education (e.g. what are the vaccines and how do they work) and communication of the vaccine distribution process at your health system.
Personalized Patient Recall navigating them to the appropriate site of care with a personalized message.
A series of personalized reminders for patients navigating them back to the health system until they have completed their vaccine dose.
We’ve made it simple for health systems, academic medical centers and ACO’s to engage every patient with curated content that guides them to their best action.