Our Consultative and Collaborative Implementation Process
Upfront knows what it takes to succeed in complex healthcare enterprises. With decades of healthcare experience, our collaborative approach is designed to lead our clients to success. The Upfront team provides comprehensive project management, experienced healthcare integration services, strategic thought partnership, and digital engagement best practices to exceed expectations and enable our clients to achieve their goals.
An Upfront Approach to Implementation
Consultation
We bring our knowledge and expertise in data integration, patient engagement, and conversion together to execute the scope of work based on your organization’s highest priority initiatives and goals.
Data Integration
We collaborate with you to map your patient data and develop an integration plan that’s perfectly aligned with your existing enterprise systems and resources.
Build
We leverage our knowledge of operational workflows and strategic priorities within your organization to build a platform that matches your specific needs, requiring only approval from your team while eliminating the heavy lift of typical healthcare technology implementations.
Go Live
Go Live is just the beginning. Continuous improvement is at the core of everything Upfront does. We provide our clients with ongoing insights and strategic guidance to enhance the patient experience and improve operational efficiency.
Versatile Integrations Support System Compatibility
Upfront’s accessible integrations are optimized to personalize patient navigation and complement your existing solutions. Each integration is flexible to ensure system compatibility and actionable results. Bottom line—our integrations meet you where you are, as you are.
“When it comes to Services, too often the emphasis becomes managing escalations and delays – overshadowing the desired outcome. Our Services team is dedicated to assuring how a client gets there is the background story to the real star – successful results.”
Barb Bartosch, VP of Services
On-Demand Resources
Podcast
Upfront’s role in engaging and activating patients during the COVID-19 crises
Learn how Upfront partners with health systems to provide patients with verified information, triage support, community service updates and test notification and education as fast as possible.
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Article
Fractured User Experience Fuels Consumerism Criticism
Learn about the importance of consumer-focused healthcare, and the unfortunate challenges that arise from this cultural shift.
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Press Release
Upfront’s continued strong growth sets stage to expand its patient navigation platform in 2020
Upfront, nearly tripled its client base of large health systems and multi-site ambulatory group practices across the nation in 2019.
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