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Healthcare Innovation California Summit Highlights Industry-Wide Changes in Patient Engagement and Experience

Upfront Healthcare’s Chief Operations Officer and Co-Founder Carrie Kozlowski was among an impressive panel of healthcare leaders at the Healthcare Innovation California Summit, in Los Angeles. 

The panel, titled “Patient Engagement: Revisioning the Patient Experience,” discussed how patient engagement changed as a result of the pandemic, moving into technological advances like artificial intelligence and machine learning to connect with patients and encourage patient activation.

The event, hosted by Mark Hagland, editor-in-chief of Healthcare Innovation, also included:

  • Anshu Abhat, M.D., M.P.H., director of patient engagement in the Office of Patient Access within the Department of Health Services for Los Angeles County and primary care physician at Harbor-UCLA Medical Center
  • Margeaux Akazawa, MPH manager of digital transformation at Children’s Hospital Los Angeles
  • Alan Dubovsky, vice president and chief patient experience officer at Cedars-Sinai Health

From addressing care gaps and equity through these advancements to utilizing these innovations to address day-to-day operations, panelists brought an in-depth look at how they’re navigating this new landscape despite the challenges ahead.

Read more about the panel on Healthcare Innovation’s website.

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