Enterprise Care Traffic Control
Our intelligent platform is designed to personalize your patient’s experience and ensure all patients know they matter – and you can feel confident patients are being guided and empowered every step of the way.
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Upfront’s automated patient navigation and engagement platform uses advanced analytics, strategic prioritization, and effective engagement to convert actions without adding care managers, access managers or administrative staff.
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Your patients will navigate with ease, remain engaged, complete necessary visits and appropriately use your available services in the way you intended.
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We’ve disrupted the way engaging and personalized calls to action are created and delivered through dynamic 1:1 engagement, and we are driving real results.
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Our personalized navigation platform educates and enables patients to ensure they’re being seen at the most appropriate service line. We improve your patient experience and outcomes with direct and impactful guidance while optimizing your organization’s resources and reducing administrative spend.
Here’s How We Do It
Identify
Determine and prioritize necessary patient actions
Personalize
Assemble content to convert the patient call to action
Engage
Deliver a personalized patient experience to convert action
Measure
Analyze key metrics and adjust.
We’re Not Another App to Download
Upfront’s unique approach to patient engagement eliminates the cumbersome App download process and does not require patients to remember a username and password. This approach removes barriers to adoption and delivers a convenient and easy to use experience. Our dynamic, responsively designed microsites are secure, HIPAA compliant and compatible with any device.
On-Demand Resources
Podcast
Upfront’s role in engaging and activating patients during the COVID-19 crises
Learn how Upfront partners with health systems to provide patients with verified information, triage support, community service updates and test notification and education as fast as possible.
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Article
Fractured User Experience Fuels Consumerism Criticism
Learn about the importance of consumer-focused healthcare, and the unfortunate challenges that arise from this cultural shift.
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Press Release
Upfront’s continued strong growth sets stage to expand its patient navigation platform in 2020
Upfront, nearly tripled its client base of large health systems and multi-site ambulatory group practices across the nation in 2019.
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