Headquartered within Upfront Healthcare’s Chicago office, the new patient-focused institute will concentrate on improving patient outcomes through new solution discovery, research, and insights in conjunction with Upfront’s work with its client partners.
The Bartosch Institute commemorates the life’s work of the late Barbara Bartosch, VP Client Services at Upfront, with a significant investment in research and development centered on patient activation and transforming the patient experience.
Lindsay Zimmerman, PhD, MPH, will serve as the Bartosch Institute’s Managing Principal. Zimmerman is an expert with over a decade of experience integrating academic research, innovative technologies, and patient-focused care models. Her work combines research, data science, and health strategy to build tools and programs that advance public health and health equity.
The Bartosch Institute will incorporate best practices from the fields of research, data science, health communication, product, and design. Leveraging client data and insights, the Bartosch Institute will provide consultation and subject matter expertise to Upfront’s client partners – releasing evidence-based packages for Upfront’s key use cases, guiding new solution discovery, and sharing research and insights captured through the Upfront platform.
The Bartosch Institute will utilize a research-oriented, data-driven approach to activating patients, enhancing Upfront’s existing products and services, and driving improved clinical, financial, and operational outcomes for Upfront’s partners. To continue Upfront’s commitment to thought leadership, the Bartosch Institute will share findings with the broader public to spur healthcare innovation in the patient engagement space.
“Working with Upfront, Hartford HealthCare has been able to unlock new capabilities and rapidly scale to meet patients’ needs in a seamless, personalized manner. Redesigning our Medicare Advantage experience in collaboration with the Bartosch Institute ― from enrollment to booking necessary care to easing post-visit referral scheduling ― will help us best engage and activate our members to get the care they need while informing where we should invest in new or enhanced services to benefit the greatest number of patients.”
Debra HayesVP and Chief Operating Officer
Hartford HealthCare’s Integrated Care Partners