Our Story

Healthcare models are ever-changing and complicated. Both patients and providers need a single, scalable, and automated way to personalize navigation regardless of payment model, risk level, condition, payer, profile or demographics. With no clear solution in sight for this ongoing need, co-founders Ben Albert and Carrie Kozlowski combined their tenured experience in healthcare technology and their entrepreneurial drive to create Upfront Healthcare.

Upfront’s platform automates and personalizes care navigation to efficiently engage all patients, optimize sites of care, grow necessary visit completion and improve outcomes. Upfront combines advanced analytics, personalization, content, and outreach to give every patient the personalized experience they require and health systems the ROI they desire.

Meet the Team

Our Mission

Upfront is on a mission to improve the patient experience, reduce waste and increase
operational efficiency in healthcare.


At Upfront, we’re a team of innovators and entrepreneurs who are reinventing the way healthcare enterprises and patients interact. We’re always looking for talented, gritty, and passionate individuals to join our team.

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