Personalize every patient interaction — and win loyalty

We’re ushering in a new era of engagement. Discover Upfront’s next-generation patient engagement platform, curating hyper-personalized healthcare experiences that win patient loyalty and guide every patient to optimal care.

Healthcare shouldn't
be this hard

Patients are lost in a broken system, and both patients and healthcare enterprises are paying the price. Shed the status quo and reimagine your approach to patient engagement. Get to know your patients on a deeper level and create easy access to care, with Upfront.

Know your patients and simplify access

Upfront is tackling the legacy “one-size-fits-all” approach to patient engagement. Our patient engagement platform eliminates technology fragmentation to guide patients to necessary care through proactive, clear, and highly personalized omnichannel communication — empowering patients to take charge of their health.

Healthcare's missed opportunity

The patient is the most underutilized resource in healthcare. Yet we continuously fail to activate them, burying healthcare enterprises and patients alike in worsening outcomes and rising costs. It’s time to do something different.

Care Avoidance

2/3 of consumers

say every step is a chore

Upfront removes friction and barriers to simplify each step.

Inferior Quality

8% of patients

get recommended preventive care

With Upfront, 25-50% of patients complete preventive screenings.

Leaked Referrals

$875,000

per provider lost

20-40% of patients scheduled referrals without outbound calls.

Missed Appointments

$150 billion

in revenue lost

Upfront reduces no shows by 60-80%.

Margin Compression

>50%

hospitals ended in red

Achieve a 4-6x ROI via revenue growth and operational efficiency.

End the disconnect.

Together we can reimagine healthcare. Our experienced industry experts combined with sophisticated technology make Upfront your strategic partner for patient engagement. Our solutions enable partners to get a unified view of patient history and communications, gauge sentiment, and automate patient outreach to drive operational, financial, and clinical outcomes across the healthcare enterprise.

We deliver highly personalized patient experiences

Can you compete with healthcare’s newest competitors?

Healthcare enterprises face mounting pressures in an increasingly crowded landscape. With more consumer choices than ever before and retail giants such as Amazon and Walmart boldly encroaching into the healthcare space, enterprises can’t afford to miss out on opportunities to connect with patients. Upfront’s technology overcomes patient engagement obstacles to build meaningful, long-lasting relationships, allowing providers to gain a powerful edge over the competition.

4-6x

ROI

2-4X

greater engagement vs. industry average

15-30

FTEs of time savings annually

3000

healthcare locations use Upfront

Learn how Upfront cut emergency visits in half and reduced hospital readmission rates at Allina Health.

Allina needed a proactive, digital solution to engage patients scheduled for total joint replacements to guide them along the care journey. Leveraging the Upfront platform, they were able to reduce hospital readmissions and bolster post-surgical success for TJR patients.

Upfront allows providers to focus on their patients, and it also makes patients feel, ‘my health system knows me.’ It’s that personalized care. Patients feel, with every communication, like someone is speaking directly to them. And that’s worth its weight in gold.

Debra Hayes
VP and Chief Operating Officer, Integrated Care Partners, HHC’s clinical integration organization

Data-driven transformation: The Bartosch Patient Activation Institute

At Upfront, we strive for continuous improvement. Our applied research center is dedicated to uncovering solutions by leveraging client data and insights to achieve best-in-class patient activation outcomes.

Empower patients
every step of the way

We’re a healthcare company leveraging technology, not the other way around. Upfront leans on its deep healthcare expertise and client relationships to maximize the impact of our technology, delivering a next-generation patient experience.