Acquire – Treat – Retain – Navigate: Technology & Research Advances for Urgent Care that Your EMR Cannot Deliver
Urgent Care has multiple needs that are not being met by your EMR. Demand capture is not an area of focus for your EMR or PM system; it only knows what has already occurred. Another challenge for most EMRs is post-visit care and communication, essential for driving repeat patient visits. Follow-up phone calls are resource intensive, and your EMR’s follow-up communication strategy consists of pushing patients to a portal they don’t use.