Privacy Policy

Upfront Corporate Website

Protecting your private information is our priority. This Statement of Privacy applies to www.upfronthealthcare.com and Upfront Healthcare Services and governs data collection and usage.

For the purposes of this Privacy Policy, unless otherwise noted, all references to Upfront Healthcare Services include www.upfronthealthcare.com and Upfront. The Upfront website is a business news and information site. By using the Upfront website, you consent to the data practices described in this statement.

This Privacy Policy does not apply to information that is protected health information or personal health information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”) or other privacy law applicable to your relationship with your healthcare provider (“Provider”). Any collected information that constitutes PHI is governed by, and will be used and disclosed solely as permitted under, the business associate agreement or services agreement between Upfront Healthcare Services and your Provider, as required by law, to safeguard PHI. For more information about the privacy of PHI, please contact your Provider. Any information provided directly to a Provider is treated in accordance with that Provider’s notice of privacy practices, and we encourage you to ask the Provider for information about their practices before providing any information to them.

Collection of your Personal Information

Upfront may collect personally identifiable information, such as your:

Name
Address
E-mail Address
Phone Number

Upfront encourages you to review the privacy statements of websites you choose to link to from Upfront so that you can understand how those websites collect, use and share your information. Upfront is not responsible for the privacy statements or other content on websites outside of the Upfront website.

Use of your Personal Information

Upfront collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Upfront may also use your personally identifiable information to inform you of other products or services available from Upfront and its affiliates. Upfront may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Upfront does not sell, rent or lease its customer lists to third parties.

Upfront may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Upfront, and they are required to maintain the confidentiality of your information.

Upfront will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Upfront or the site; (b) protect and defend the rights or property of Upfront; and, (c) act under exigent circumstances to protect the personal safety of users of Upfront, or the public.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Upfront. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Upfront website.

Children Under Thirteen

Upfront does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Upfront by contacting us here:

Web page: Contact Page
Email: [email protected]
Phone: 312.668.7946

Upfront Microsites

For the purposes of this Privacy Policy, unless otherwise noted, all references to Upfront Healthcare microsites (or “microsites”) below refer personalized landing pages available to qualifying persons of Upfront clients in order to drive patient navigation and engagement. By using Upfront microsites, you consent to the data practices described in this statement below. We are committed to protecting your privacy and take great care in protecting your personal information.

Collection of your Personal Information

Upfront microsites receive personally identifiable information from covered entities (such as Healthcare Providers), such as your:

Demographic data (name, address, etc)
Contact data (phone number(s) and email address)
Insurance data (insurance provider, insurance plan, member ID, etc)
Medical data (doctors, care team members, prior and upcoming visit history, medical history, etc)

Upfront encourages you to review the privacy statements of your covered entity (i.e. Healthcare Providers or Health Insurance) so you understand how those websites collect, use and share your information. Upfront is not responsible for the privacy statements or other content on websites outside of the Upfront website.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

HIPAA and PHI

Under a federal law called the Health Insurance Portability and Accountability Act (“HIPAA”), some demographic, health and/or health-related information that Upfront collects as part of providing a microsite may be considered “protected health information” or “PHI.” When Upfront receives identifiable information about you from or on behalf of your covered entity (i.e. Healthcare Providers or Health Insurance), this information is considered PHI. HIPAA provides specific protections for the privacy and security of PHI and restricts how PHI is used and disclosed. Upfront may only use and disclose your PHI in the ways permitted by your covered entity.

Use of your Personal Information

Upfront collects and uses your personal information on behalf of your contracted cover entities to help you get the care you need when and where you need it. Upfront shares your response to microsites with your covered entity (i.e. Healthcare Providers or Health Insurance).

Upfront does not sell, rent or lease its patient information to third parties.

Protecting your Personal Information

The security of your information and data while using our microsites is very important to us. Our Upfront platform and microsites leverage technical safeguards to protect the confidentiality, integrity, and availability of your personal information including supporting Transport Layer Security (TLS)/Secure Sockets Layer (SSL) certificate technology for encryption.

Children Under Thirteen

Upfront microsites are not intended for use by children and children under the age of 13. The Upfront platform rules do not allow for microsites to be sent to persons under the age of 18. Caregivers or guardians, as designated by the covered entity (i.e. Healthcare Providers or Health Insurance), may receive microsites on behalf of persons under 18. If you believe a child under 13 may have received access to a microsite, please contact use at [email protected] .

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving communication from Upfront including access to microsites. You may opt-out of receiving any or all communications from Upfront by texting “STOP” or selecting “Unsubscribe” from email communication. In addition, you can reach to [email protected].

Changes to this Statement

Upfront will occasionally update this Statement of Privacy to reflect company and client feedback. Upfront encourages you to periodically review this Statement to be informed of how Upfront is protecting your information.

Contact Information

Upfront welcomes your questions or comments regarding this Statement of Privacy. If you believe that Upfront has not adhered to this Statement, please contact Upfront at:

Upfront Healthcare Services
500 W Madison St Suite 810, Chicago, IL 60661

For inquiries regarding privacy, please email [email protected], or to learn more about security, reach out to [email protected].

Support Email Address: [email protected]

Telephone number: 312.668.7946

Effective as of August 05, 2017