CHICAGO, Ill. (October 24, 2024) – Upfront Healthcare’s work activating nearly one million patients to care with Prisma Health has been featured today in The Healthcare Administration Leadership & Management (HALM) Journal. Published by the American Association for Physician Leadership (AAPL), the journal showcases interdisciplinary results-oriented guidance to health professionals, anchored on population health outcomes. Co-authored by Carrie Kozlowski, Upfront’s Co-Founder and COO, and Dr. Andrew Albano, Chief Medical Officer – Population Health Management at Prisma Health, the publication highlights the ongoing success of Prisma’s patient engagement program, which has activated over 75% of their patient population to complete preventive screenings and refill medications while preserving $5.9 million in opportunity savings.
As South Carolina’s largest and one of the nation’s 50 largest health systems, Prisma Health delivers care to roughly 1.5 million patients annually, all while navigating many of the near-term challenges that healthcare enterprises face: workforce shortages, staff burnout, patient-led delays in preventive screenings, and inconsistent medication adherence that threatens health outcomes. To help combat these challenges, Dr. Albano details in HALM how Prisma Health partnered with Upfront — healthcare’s leading digital patient engagement platform — to motivate patients using personalized outreach.
“To truly move the needle and align efforts with value-based care, we needed to start personally connecting with our patients to better address their individual needs and to properly guide them to the most appropriate care resource, while simultaneously reducing the administrative burden routinely placed on our providers,” said Dr. Albano. “Upfront’s technology has successfully delivered positive health outcomes on an individual and network-wide level.”
The partnership, established in 2020, began with Prisma Health deploying digital outreach via Upfront to achieve better activation among their patient population. The program has since expanded to drive care orchestration across prescription refills; medication adherence; and preventive care gap recall for annual wellness visits, A1C diabetes management, diabetic eye exams, diabetic kidney disease, colon and breast cancer, and routine vaccines. For Prisma Health, automated and personalized outreach has driven both operational and clinical outcomes, saving more than 392,000 full-time employee hours to date while closing critical care gaps and activating 50% of previously nonadherent patients to refill their prescriptions.
“Patients today expect to be seen as individuals whose unique preferences and care needs are recognized and translated into tailored outreach they can easily act upon,” said Kozlowski. “Prisma Health embodies this commitment to delivering personalized healthcare experiences— from preventive screenings to medication adherence and beyond, which in turn positively impacts their care quality and value-based care performance.”
To read the paper, Zero-Lift Digital Outreach Program Prioritizes Ongoing Care and Achieves Operating Savings: A Case Study, please click here. For more information about Upfront Healthcare, visit upfronthealthcare.com.
About Prisma Health
Prisma Health is a private nonprofit health company and the largest health care organization in South Carolina. The company has 29,309 team members, 18 acute and specialty hospitals, 2,827 licensed beds, 305 practice sites, and more than 5,500 employed and independent clinicians across its clinically integrated inVio Health Network. Along with this innovative network, Prisma Health serves almost 1.5 million unique patients annually in its 21-county market area that covers 50% of South Carolina. Connect with Prisma Health on Facebook, Instagram, LinkedIn and Twitter/X. Visit www.PrismaHealth.org.
About Upfront Healthcare
Upfront Healthcare is reimagining healthcare experiences through its leading patient engagement technology. Founded by Carrie Kozlowski and Ben Albert in 2016, the company is behind the industry’s first consumer science model designed to activate patients by delivering hyper-personalized digital outreach that speaks directly to each patient’s unique behaviors, motivators, and health status. From lifesaving preventative screenings to referral activation to clinical encounter journeys, Upfront empowers healthcare enterprises to break through access barriers and achieve optimal operational, financial, and clinical outcomes. Learn how Upfront is guiding every patient to the care they need: upfronthealthcare.com.
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