CHICAGO (February 22, 2023) — Becker’s Hospital Review named Upfront Healthcare among its “Healthcare Revenue Cycle Management Companies to Know 2023.” As the Becker’s article points out, hospitals, health systems, physician practices and healthcare organizations are experiencing increasingly complex revenue cycles, and as patients bear a greater share of the costs of care, collections become more challenging.
Becker’s describes Upfront as a “Visit Value Technology,” developed to predict and prioritize visits in need of pre-visit action and visit optimization services. However, Upfront is also much more: Upfront is an enterprise, omnichannel patient engagement platform that activates patients across dozens of use cases driving patient acquisition and retention, including patient payments.
Upfront integrates behavioral science, a proprietary psychographic model and advanced analytics to automate the creation of a personalized engagement strategy for each patient individually, with messaging and digital channel mix designed to motivate desired behaviors. This enables Upfront to achieve unparalleled success with patient payments for its clients:
- 4X increase in patient payments within 10 days of “go live”
- Up to 24% increase in collections of bad debt (over 120 days due)
- Over 50% reduction in printed statement and postage costs
- Many staff hours saved in follow-up via automation
Upfront offers patient payment reminders, digital statements and online payments, along with other solutions. Automating the entire payment process enables Upfront’s clients to capture more revenue, save operational costs, relieve staff burden and maximize cash flow.
About Upfront
Upfront is a mission-driven health care company delivering tangible outcomes to leading health care systems and provider groups. Its patient engagement and access platform makes each patient feel seen, guiding their care experience through personalized outreach. The backbone of the Upfront experience is its data engine, which analyzes clinical, sociodemographic, and patient-reported data. These insights, along with its advanced psychographic segmentation model, allow Upfront to individually activate patients to get the care they need while building a meaningful relationship between the patient and their health system. Upfront is rooted in partnership, leveraging best-in-class health care expertise to maximize the impact of technology and deliver a next-generation patient experience. To learn more, visit www.upfronthealthcare.com.
