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Press Release – Upfront’s Continued Strong Growth Sets Stage to Expand its Patient Navigation Platform in 2020

Upfront’s Continued Strong Growth Sets Stage to Expand its Patient Navigation Platform in 2020


Chicago, IL – Upfront, the market-leading platform for personalized care navigation and engagement, nearly tripled its client base of large health systems and multi-site ambulatory group practices across the nation in 2019. Along with that growth comes a 20-fold increase in engaged patients, through Upfront’s personalized navigation platform.

Health systems see the value in automated, customized patient engagement that scales and are turning to Upfront to retain their patients, increase necessary care completion rates, optimize sites of care, and onboard patients to available services. Upfront enhances patient outreach with personalized calls to action selected through advanced analytics to deliver dynamic, 1:1 digital engagement and navigation. Focusing on the real-world challenges health systems and ambulatory care systems face enables Upfront to deliver immediate impact.

“Upfront is driven by its mission of providing personalized care navigation to enable all patients to get the necessary care they need,” says CEO and co-founder Ben Albert says. “We are focused on partnering with these leading organizations to improve patient experience, operate more efficiently and grow at the same time.”

To support its rapid growth, Upfront has doubled the size of its team. “We have a diverse team of mission-driven people who genuinely care about our partners and their patients,” said Upfront co-founder and COO Carrie Kozlowski. “We are well positioned to achieve an ambitious product roadmap that will continue to ease the patient experience and bring greater value to each of our partners.”

Recognitions, New Features

Other signs of Upfront’s continued growth in 2019 include:

About Upfront
Upfront’s mission is to enable accessible care for every patient through personalized navigation and engagement. Upfront delivers dynamic digital care navigation to improve patient experience, reduce waste, and increase operational efficiency. Our advanced analytics, personalized patient content, and calls-to-action provide all patients with a 1:1 experience to guide completion of necessary care and remain engaged. Upfront’s team leverages deep healthcare knowledge to design, configure, and manage programs to retain patients and optimize all sites of care for our clients. On average, clients experience a 14x gain in operational efficiency and a 40% increase in necessary visit completion. For more information, visit: https://upfronthealthcare.com

To learn more about this exciting company, please contact:

Kylie Barrie
Upfront Healthcare Services
[email protected]

Empower patients
every step of the way.

We’re a healthcare company leveraging technology, not the other way around. Upfront leans on its deep healthcare expertise and client relationships to maximize the impact of our technology, delivering a next-generation patient experience.