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Ben Albert Rt

Years in healthcare: 25

Areas of expertise:

  • Data Driven Innovation
  • Entrepreneurial Value Creation

Ben Albert

CEO & Co-Founder

What is your why?

I launched Upfront after I spent years as a caregiver for my grandfather and personally experienced the negative impacts of gaps in care. My work here is a direct reflection of my mission to transform the patient experience and proactively guide every patient to the care they need.

Ben Albert is the CEO and co-founder at Upfront. An established entrepreneur, Ben has spent more than 25 years building and leading healthcare organizations that disrupt the industry status quo to successfully activate patients, while improving clinical, financial, and operational outcomes for providers.

Prior to launching Upfront, he was the founder and CEO of Care Team Connect, a leading care management platform for providers. The company was acquired by The Advisory Board Company in 2013, where Ben led Population Health. He went on to serve as an Entrepreneur-in-Residence and Operating Partner within the Strategic Investments Division of Cambia Health Solutions, advising portfolio companies and evaluating new investment opportunities on the group’s behalf.

Additionally, Ben held various executive-level positions at PatientKeeper, Inc. and Data Harbor, Inc., before both companies were acquired.

Ben holds an MBA in Entrepreneurship from the University of Illinois Chicago, and a bachelor’s degree from Western Michigan University. He lives in Evanston, IL with his wife, two daughters, and two dogs. When not working, Ben can be found outside thinking about work.

Resources from Ben Albert

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First Gradually, and Then All at Once: Amazon Puts a Premium on Patient Experience

With the country on the go again after two years of stasis, health systems once more find themselves besieged by their own inaction pertaining to making healthcare convenient and accessible. As patients return to their professional and personal routines, scheduling necessary care is again a struggle between crowded schedules on both sides. Health systems without […]

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Upfront Healthcare 2022 Year in Review

Upfront Healthcare was tremendously successful in 2022 by all objective measures, despite a challenging year across digital health.  Upfront was able to double in size and revenue behind very strong products, finances and team. Importantly, on behalf of our industry leading clients, Upfront engaged more than 11 million patients, guiding them to the care they […]

Ben Albert

Fierce Healthcare Interview with Ben Albert, CEO & Cofounder of Upfront Healthcare


Four Observations on the State of Patient Engagement

Now that the dust has settled a bit after the HLTH 2022 conference, I’ve had the chance to think about the state of patient engagement and the role Upfront can play leading significant improvements. I had many great discussions at HLTH with representatives from health systems, vendors and members of the investment community and enjoyed […]


HIStalk Interview: Ben Albert, Co-Founder & CEO, Upfront

Albert discusses patient engagement, personalization and healthcare consumerism in the November 14, 2022, issue of HIStalk. Ben Albert, CEO and Co-Founder of Upfront was interviewed in the November 14, 2022 issue of HIStalk, in which he talks about the company’s mission and how Upfront is uniquely positioned to help health systems personalize patient engagement and […]

Dayzero Podcast Ben

Upfront Healthcare CEO and Co-Founder Ben Albert Joins Day Zero Podcast to Share Entrepreneurial Journey

CEO and Co-Founder Ben Albert didn’t expect to be an entrepreneur, but his experience watching his father build a paper company was the start of an adventure that, years later, led to founding Upfront Healthcare. Albert shared these details and more this week on the Day Zero podcast, which highlights stories from healthcare entrepreneurs. Host […]

Dhis Podcast Ben

Upfront Healthcare’s “Caretraffic Control” Approach to Getting Patients to their next Medical Destination

By applying analytics to scheduling, billing, and operational data to develop each patients’ profile, the company can direct patients through an app-less experience to their next right service, which can be booked right then. Not only do patients enjoy this much easier experience, but providers benefit from the improved revenue profile for each patient and reduced administrative overhead

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HealthChangers Podcast

This episode features Rob Coppedge, CEO of Echo Health Ventures and Ben Albert, CEO and Co-founder of Upfront and focuses on the strategy around making health care better.

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BizCast HQ Podcast

Watch our #BizCastHQ profile and hear Ben Albert, CEO and Co-founder, discuss how his entrepreneurial drive and passion for making visits valuable for both patients and providers inspired the idea for Upfront.

Ben Albert

Technori Podcast

Hospitals are Investing in Tech to Help Patients Get Seen Sooner. Physicians are in demand and are hard to come by. Ben Albert is the CEO and Co-founder of Upfront Healthcare Services. Albert noticed how inefficient doctor-patient scheduling was when helping with his ailing grandfather. Upfront ensures practitioners efficiently meet patients to cut down on wait times.

Empower patients
every step of the way.

We’re a healthcare company leveraging technology, not the other way around. Upfront leans on its deep healthcare expertise and client relationships to maximize the impact of our technology, delivering a next-generation patient experience.