Upfront Resources

The healthcare industry is experiencing rapid transformation, making it difficult for enterprises to keep up. Stay ahead of the curve by exploring lessons and insights learned from the frontlines. Our resources are curated by Upfront experts and thought leaders to guide successful strategy implementation and change at your organization. Read blog posts, view case studies, watch videos, and more.

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Blog

Healthcare is (still) broken. Now what?

Like so many of us do this time of year, I resolved to begin to take better care of myself, to catch up on the care I missed while too busy looking after my family, clients, and a company full of employees. As a healthcare professional dedicated to simplifying healthcare for patients and ensuring everyone […]

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Blog

Why Urgent Care Centers Must Prioritize Patient Engagement

Urgent care centers have emerged as pivotal entities in the healthcare ecosystem. Originally designed to address low acuity, non-emergency conditions, these centers have experienced remarkable growth in recent years — fueled in part by the COVID-19 pandemic and rising consumer demand for more accessible and convenient care. The urgent care model has greatly evolved over […]

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Blog

Breast cancer screenings have been dialed back to age 40; plan ahead to tackle emerging care gaps

As if patients’ slow return to care following the pandemic wasn’t a challenging premise enough, healthcare enterprises now face an emerging care gap: in breast health.

Urgent Care User Group
Blog

Upfront hosts two-day user conference for Urgent Care industry leaders

Upfront recently hosted a two-day user conference with Urgent Care leaders in Chicago. Leaders discussed challenges facing the industry, exchanged lessons from the field, and shared the strategies they’re applying to build a strong future. Read on as Upfront co-founder and COO, Carrie Kozlowski, shares her personal highlights from the event. https://vimeo.com/859826518 Last week, we […]

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Blog

What healthcare gets wrong about patient engagement (Hint: Sending a text message isn’t enough.)

Sending mass text messages and simply crossing our fingers that patients will follow through with visits isn’t enough to win their trust or stand against the competition. So, how can healthcare enterprises earn patient loyalty? There is no silver bullet, and it certainly isn’t going to work until advanced personalization, a skill companies such as Amazon have already mastered, becomes a top strategic priority across the entire organization.

Shanika Gracien
Blog

The spotlight is on … Shanika Gracien, Data Analyst

Helping people has always been in Shanika Gracien’s DNA. So, it wasn’t a surprise that the daughter of Haitian immigrants would choose to follow an enviable path into healthcare. But after studying to become a physician’s assistant in college, and interning for various clinics and hospitals, Shanika encountered one, slight problem: “I realized I didn’t like the sight of blood,” she laughs. Here’s how Shanika pivoted her career journey to combine her love for helping others with a role in tech to advance patient health from behind the scenes, as a Data Analyst at Upfront.


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