Upfront Resources
The healthcare industry is experiencing rapid transformation, making it difficult for enterprises to keep up. Stay ahead of the curve by exploring lessons and insights learned from the frontlines. Our resources are curated by Upfront experts and thought leaders to guide successful strategy implementation and change at your organization. Read blog posts, view case studies, watch videos, and more.
Featured Topics
The Power of Psychographics in Healthcare
The key to motivating healthcare consumer behaviors starts with psychographics. Segmenting people by their attitudes, values, lifestyles, and personalities gets to the root of their motivation and allows you to target interactions based on their preferred communication style.
Embracing Personalization to Drive Patient Engagement
The healthcare industry continues to lag behind consumers’ preference for convenience and experience — leading to increased competition from retail players and patient defection. Learn why health systems need to ditch their “one size fits all” approach and embrace personalization to create a positive patient experience.
Activating Patients to Take Charge of Their Health
Do you know the most underutilized resource in healthcare? Patients. That’s why it’s critical to curate a humanized experience at scale. When patients feel seen and heard they are more likely to take action. By combining behavioral science with psychographics, healthcare organizations can get to know their patients on the deepest level and get them to necessary care.
Healthcare is (still) broken. Now what?
Carrie Kozlowski, COO & Co-Founder
Like so many of us do this time of year, I resolved to begin to take better care of myself, to catch up on the care I missed while too busy looking after my family, clients, and a company full of employees. As a healthcare professional dedicated to simplifying healthcare for patients and ensuring everyone […]
Upfront Healthcare 2022 Year in Review
Ben Albert, CEO & Co-Founder
Upfront Healthcare was tremendously successful in 2022 by all objective measures, despite a challenging year across digital health. Upfront was able to double in size and revenue behind very strong products, finances and team. Importantly, on behalf of our industry leading clients, Upfront engaged more than 11 million patients, guiding them to the care they […]
Upfront Updates its Proprietary Psychographic Segmentation Model
With its acquisition of PatientBond, Upfront integrated the healthcare industry’s only consumer psychographic segmentation model that has been proven to personalize patient engagement at scale. Psychographics pertain to people’s attitudes, values and personalities and are core to their motivations, priorities and communication preferences. Upfront, a platform for patient engagement and access, addresses healthcare consumers’ needs […]
Four Observations on the State of Patient Engagement
Ben Albert, CEO & Co-Founder
Now that the dust has settled a bit after the HLTH 2022 conference, I’ve had the chance to think about the state of patient engagement and the role Upfront can play leading significant improvements. I had many great discussions at HLTH with representatives from health systems, vendors and members of the investment community and enjoyed […]
Allina’s Journey: Improving Outcomes for Total Joint Replacement
Paul Prikazsky, Managing Principal, Client Strategy
According to the American Hospital Association, “bundled payments can align incentives for providers – hospitals, post-acute care providers, physicians, and other practitioners – and encourage them to work together to improve the quality and coordination of care.” For procedures like hip and knee replacements, a single payment/reimbursement covers an entire episode of care. This carries […]
First Gradually, and Then All at Once: Amazon Puts a Premium on Patient Experience
Ben Albert, CEO & Co-Founder
With the country on the go again after two years of stasis, health systems once more find themselves besieged by their own inaction pertaining to making healthcare convenient and accessible. As patients return to their professional and personal routines, scheduling necessary care is again a struggle between crowded schedules on both sides. Health systems without […]
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