To Build Patient Loyalty, Health Systems Turn to Personalized Outreach Traditional health systems are facing an increasingly competitive market, as retailers, payers, and telehealth providers are getting deeper into the care delivery business. Newport News, VA-based Riverside Health System is using patient outreach and care navigation platform Upfront Healthcare to build consumer loyalty and drive […]
Carrie Kozlowski, COO & Co-Founder
This episode features Eileen Varnson, Public Information Officer at Riverside Health System, Carrie Kozlowski, COO and Co-founder of Upfront, and Paul Prikazsky, VP of Client Strategy at Upfront, and focuses on building patient loyalty and personalize outreach.
To engage patients proactively, DuPage Medical Group has deployed a text- and email-based education campaign to get a better sense of how patients feel about the vaccine. The Downers Grove, Ill.-based medical group in late December sent its first set of text and email messages to patients as part of the campaign. It started sending […]
FOR IMMEDIATE RELEASE: Upfront’s digital vaccine navigation enables health systems and physician practices to engage patients, deliver consistent content about COVID-19 vaccines, convert patients to book vaccines at the right site of care, and eliminate the distraction of inbound calls for front-line healthcare workers CHICAGO – (December 16, 2020) – Shipping COVID-19 vaccines to provider […]
FOR IMMEDIATE RELEASE: Investment, platform expansion and new client growth highlight the demand for a cohesive and personalized patient experience. CHICAGO—(November 17, 2020)—Upfront Healthcare, a leading omnichannel communication and patient engagement platform, raised $11.5 million in a Series B funding round, led by new investor Baird Capital and co-led by existing investor LRVHealth, along with […]
Physician group practices are serving their communities well in creating a diverse outpatient landscape: more care sites in more convenient locations with expanded hours and more virtual options. These investments open a lot of new front doors to patients, bringing care closer to home—or in the home. To really expand access in an ongoing way, […]