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Upfront Resources

The healthcare industry is experiencing rapid transformation, making it difficult for enterprises to keep up. Stay ahead of the curve by exploring lessons and insights learned from the frontlines. Our resources are curated by Upfront experts and thought leaders to guide successful strategy implementation and change at your organization. Read blog posts, view case studies, watch videos, and more.

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September.december Patient Engagement

How Psychographic Segmentation Can Help Transform Healthcare

Healthcare is one of the most talked-about (and controversial) topics of our day. And while opinions may vary greatly in terms of what needs to be improved, the general consensus is that the healthcare industry is due for a much-needed overhaul. One of the more difficult challenges to tackle has been “cracking the code” of […]

April Patient Acquisition

How Patients use Social Media to Choose a Hospital

Social media has become a big part of the research patients do to choose their hospital, and patient experience lies at the center of it. It’s not unusual for relatives and friends to openly share their experiences (good and bad) on Facebook. Some progressive health systems are even partnering with influencers on TikTok. Each of […]


Upfront Achieves HITRUST Risk-based, 2-year Certification to Manage Risk, Improve Security Posture and Meet Compliance Requirements

HITRUST Risk-based, 2-year Certification validates Upfront is committed to meeting key regulations and protecting sensitive information CHICAGO (September 28, 2022) — Patient engagement and access platform Upfront today announced that its systems, specifically Patient Microsites, the Upfront Portal, and supporting infrastructure have earned Certified status for information security by HITRUST. This achievement is a milestone […]

July Quality Measures

3 Ways to Improve HCAHPS Scores through Patient Engagement

If there is anything to be said about the last few years, patients are eager for better healthcare experiences, whether it’s patient engagement or care quality. It’s why healthcare consumerism has been a large area for growth in the industry over the last decade. But long before this, there was a time where hospitals weren’t […]

September.december Patient Engagement

How to be a Digital-First Health System

The pandemic has changed many ways hospitals and health systems operate, but the most notable change is how the patient experience is quickly becoming digital. For some providers, it’s intimidating, but the ones who fully embrace the change and seek the advances that have developed over the years will prosper and ignite patient activation. That […]

Dhis Podcast Ben

Upfront Healthcare’s “Caretraffic Control” Approach to Getting Patients to their next Medical Destination

By applying analytics to scheduling, billing, and operational data to develop each patients’ profile, the company can direct patients through an app-less experience to their next right service, which can be booked right then. Not only do patients enjoy this much easier experience, but providers benefit from the improved revenue profile for each patient and reduced administrative overhead

Empower patients
every step of the way.

We’re a healthcare company leveraging technology, not the other way around. Upfront leans on its deep healthcare expertise and client relationships to maximize the impact of our technology, delivering a next-generation patient experience.